Support Services
Support
FAQs – Frequently Asked Questions
OVERVIEW
What is BakanalTV?
BakanalTV is a NEW Live & On-demand streaming subscription service dedicated to Afro-Caribbean entertainment, Arts & Culture.
On which platforms can I stream videos?
BakanalTV content is available on AppleTV, FireTV & RokuTV apps, IOS and Android mobile apps.. and on our website http://watch.bakanal.tv
How do I sign up?
You can subscribe to BakanalTV via our apps, or via the web at https://bakanaltv.lightcast.com/#subscription_products
What can I expect for subscribing?
Subscribers can enjoy various types of live and on-demand content from creators all across the Caribbean region. Big fetes, mini-concerts, studio jams, unplugged performances, podcasts, comedy specials, music videos, Verzuz battles, DJ soundclash.
APP INSTALLATION
MEMBERSHIP
What’s the cost of membership?
BakanalTV offers a monthly membership at USD $3.99/month or $45 annually.
What payment methods are accepted?
Most major credit cards are accepted (except American Express and Discover). Setup autopay using your bank account to avoid processing fees.
How may I change my payment method?
You can change your payment method by logging into your account and editing your billing details.
May I download or record videos?
BakanalTV maintains exclusive rights to all content on the platform. Content may not be downloaded or recorded.
May I view videos on multiple devices?
All BakanalTV content can be viewed, across multiple devices, simultaneously anywhere, anytime.
May I view Pay per view/premier events on multiple devices?
All BakanalTV content can be viewed, across multiple devices, simultaneously anywhere, anytime.
After a PPV event ends, can I replay it, and when?
After a PPV event ends the content will be available in the video-on-demand catalog within 24 hours. You must be a subscriber to view post PPV event content. Click HERE to subscribe.
What are your support hours?
Chat support is available between the hours of 8am and 8pm EDT. For support outside of these hours, please use the Request Form below. We will respond to you within 24 hours.